I am getting an ear infection. My second in two weeks (different ear), which is pretty much how my life goes. I can't find my ear drops so I needed to get it refilled at the pharmacy. This involved the unenviable task of speaking with a CVS pharmacy technician. UGH.
After 11 and a half minutes on hold I got an idiot tech who couldn’t even figure out how to use a phone, let alone a computer. And he sure as heck didn’t know how to use “active listening" skills. Observe:
“Hi, my name is Karen Cohen. I had an ear drop filled recently, but I can’t remember the name of the medication and I need to refill it. It is the only ear drop I have had filled in the last couple weeks, so it should be fairly easy to find.”
“I’m sorry, I really can’t hear you.”
“I’m sorry, but it sounds like you have something over the speaker part of the phone. I can barely hear you.”
“No I scratchyscratchy don’tscratchyanyscratchythephone”
“Really I can’t hear you. There’s something wrong.”
*something changes in the quality of the phone* He has clearly taken the phone off his shoulder and actually put it up near his mouth.
“What is your last name?”
Though I am now exasperated that he didn’t bother listening to my name at the beginning of the call, I say, “Cohen, c-o-h-e-n.”
“Okay. Which medication would you like to refill?”
“ *sputter* Really? After keeping me on hold for over ten minutes it would have been really nice if you would have at least *tried* to listen to me when I was talking. I don’t remember the name of the medication, but it is the only ear drop that I have filled recently.”
Stupid tech fumbles around for a *full* minute or so.
“I don’t see it.”
“I filled it on June 9th or 10th. It’s the only ear drop I’ve filled recently.”
“Okay. Yeah. Let me look.”
Silence. Fumbling around. Muttering to himself. No acknowledgment of me being on the other end of the phone.
“Yeah, I don’t see it.”
“MAY I PLEASE SPEAK TO THE PHARMACIST?”
And then I spoke to Daniel, pharmacist extraordinaire. Who found it in 10 seconds flat. And it will be ready tomorrow.